Tracking your order Please visit our View Orders page where you can enter your Order # and track your shipments. You may also TEXT your ORDER # to 1-513-342-4909, or Contact Us 24/7. We send Tracking Numbers and Information via email or text message as selected from the carrier you selected at checkout (UPS, FedEx, etc.). Some orders ship the SAME DAY. Most orders ship within 24-48 HOURS while other orders may require longer for configuration or final buildout at the factory / warehouse. Some large or overweight items will ship via freight. We will attempt to contact you if we anticipate any delays. You may contact us 24/7 if you have special requirements or a time sensitive delivery. We will do our best to serve you. Overnight and Expedited Shipping Need it out the door tomorrow? We offer everything from ground shipping to next day shipping  with UPS, FedEx and several other freight options. Need to use your UPS or FedEx account? Enter your FedEx or UPS account # and … Read More »

Call: (800) 513-8993

We offer limited local pickup on a case by case basis only as some items ship out of different warehouse locations. If you would like to pick up an item at the nearest location to you, please contact us first and we will try to accommodate your request. … Read More »

Call: (800) 513-8993

We are pleased to offer online shopping and services to customers all over the world. We will do our best to meet the unique needs of our international clients. Phone – Call +1-513-298-1183 Fax – Dial +1-866-439-9570 Online – Simply click "Checkout" on the Shopping Cart page and follow the instructions from there. By Mail – Mail to: Aqua Technology Group7723 Tylers Place Blvd.Suite 224West Chester, Ohio 45069USA Duties and Taxes On international orders, the recipient is responsible for payment of applicable duties, taxes and other fees. Gift orders may be assessed duty depending on the country. Please contact your Customs office for information on duties, taxes and restricted items. Our shopping cart does not calculate duties that may be imposed on the particular items. We do not know how much additional cost the taxes and/or duties will be prior to preparing your order for shipment internationally. We are not responsible for any of these taxes or duties. They are the … Read More »

Call: (800) 513-8993

Shipping and handling charges calculated in the shopping cart are based upon the shipping address you provide and include the shipping carrier’s cost and any handling costs or fees that we may incur in the course of processing your order. The shipping charges calculated in the shopping cart, displayed on our website or charged to you may not necessarily be the current carriers rates or discounted rates. Shipping prices displayed on our site or calculated in the shopping cart may be below or above the current published rate of the respective carrier and may or may not include fuel surcharges or charges to offset the climate impact of this shipment such as UPS carbon neutral or any other charges imposed by the carrier. The following are surcharges for specific situations: Fuel surcharges may apply; these are charged by the carrier and are added to any shipping charges. Extended delivery area surcharges. Check carriers’ Terms and Conditions for other surcharges that may … Read More »

Call: (800) 513-8993

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