Terms Of Service / Terms and Conditions of Sale
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Warranty | Use of Product and Services | Security Interest | Taxes | Backorders | Purchase Orders | Processing of Orders | Insurance | Export Regulations

Product AvailabilityShipping and Delivery | Return Material Authroizations (RMA)Service Centers and Support Information

This document supercedes all previous publications. Our terms and conditions apply to all orders. We do not accept any deviations from our terms. If your Purchase Order or other correspondence lists terms that are different from ours, we may process your order, but we do not accept the terms. We reserve the right to change our terms and conditions of sale at any time and without prior notice. Our terms and conditions in effect on the day an order is accepted shall apply without deviation. If you have any questions about whether the terms and conditions in this reference document are still in effect, please inquire at the time you place your order. All orders are subject to acceptance by us at our company offices.

While reasonable efforts have been made to ensure all information on this website is accurate, we do not assume responsibility for any errors or omissions. For all prices, products and services, we reserve the right to make corrections due to errors, market conditions, product discontinuation, service availability, typographical errors, technical product changes and availability. Aqua Technology Group is not responsible for manufacturer or distributor price changes, technical details or product modification, which may occur at any time without notice. Due to the dynamic conditions of the technology industries that we are in, descriptions on our website or correspondence may not reflect current technical information. Photos contained on our website and correspondence may not represent actual product. All specifications, illustrations, data and prices are subject to change without notice. The illustrations and data contained on this website are for reference purposes only. Final verification of the proper part number is the responsibility of the customer.

Reproduction of any part of this website by any means without the written consent of Aqua Technology Group is strictly prohibited.


All products and services that we sell through are business activities are warranted solely by the manufacturer of the product or provider of the service. Most products and services that we sell provide a one year manufacturer’s warranty but other terms and conditions of manufacturer’s warranty may apply. We encourage you to read and understand manufacturer’s warranty statements before purchasing. WE MAKE NO REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO ANY PRODUCT, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR ANY PARTICULAR PURPOSE, AND WE HEREBY DISCLAIM SAME. In no event will we be liable, whether in contract, tort or under any other legal theory, for lost profits or revenues, loss of use or similar economic loss, for any indirect, special, incidental, consequential, punitive or similar damages arising out of or in connection with any products or services(including non-conforming products or services), or for any third-party claims against you relating to the products or services, even if we have been advised of the possibility of such claim. In no event will our monetary liability (whether in contract, tort or under any other legal theory) in respect of any product or service exceed the purchase price that you paid to us for it.

The warranty will be void if product date codes or serial numbers are removed or defaced. Of course, warranties also do not apply to products that have been subject to abnormal use, abnormal conditions, improper storage, exposure to moisture or dampness, unauthorized modifications, unauthorized repair, misuse, neglect, accident, alteration, improper installation or other acts which are not our fault, including damage caused in shipping. Our warranty also does not apply to any product that has been damaged by external causes such as fire, flood, sand, dirt, lightning, transient voltage events, exposure to weather, acts of God, battery leakage. theft, blown fuses, improper use of any electrical source or connection to product not recommended in writing for interconnection by the manufacturer or us.

Use of Product and Services

You should always minimize the risk of potential safety problems by following all applicable local and national codes that regulate the installation and operation of your equipment. These codes vary from area to area and usually change with time. It is your responsibility to determine which codes should be followed, and to verify that the equipment, installation and operation is in compliance with the latest revision of these codes. At a minimum, you should follow all applicable sections of the National Fire Code, National Electrical Code, and the codes of the National Electrical Manufacturers Association (NEMA). There may be local regulatory or government offices that can also help you determine which codes and standards are necessary for safe installation and operation. Equipment damage or serious injury to personnel can result from the failure to follow all applicable codes and standards. We do not assume any responsibility for your product design, installation or operation.

Our products are not fault-tolerant and are not designed, manufactured or intended for use or resale as online control equipment in hazardous environments requiring fail-safe performance, such as in the operation of nuclear facilities, aircraft navigation or communication systems, air traffic control, direct life support machines, or weapons systems, in which the failure of the product could lead directly to death, personal injury or severe physical or environmental damage. This website and many of our publications contains many specifications, wiring diagrams and other types of information related to the various product offerings. However, under no circumstances should you use this document for installation, operation or troubleshooting of any equipment. Always consult the appropriate product documentation prior to using the equipment. If you have any questions concerning the installation or operation of any equipment, or if you need additional information, please contact the manufacturer or us for assistance.

Security Interest

We maintain a security interest in our products. That is, we reserve the right to repossess any equipment for which we have not been paid. This includes products that have already been shipped to an end customer, either individually, or as part of a machine or process.


Aqua Technology Group is located in the state of Ohio and is obligated to charge sales tax respectively for delivery within Ohio and customer pick-up orders which are deemed taxable. Sales tax rate varies by county. Ohio tax-exempt customers must submit their tax exemption certificate to avoid tax. We do not add or collect sales tax for states other than Ohio. It is the customer’s responsibility to pay appropriate tax to your state when necessary.


While we constantly strive to have all products in inventory or availible for shipment, you may order an item that is temporarily out of stock. For online customers, we will notify via your submitted contact information as soon as possible if the availability of the product or services has changed. If an item is not in stock, it will be placed on backorder and shipped when the item is available via the same method as the original order. Any items that ship directly from the manufacturer will ship complete upon availability of all related items on the order.

We make every attempt to calculate and present an expected shipment date for backordered items. If necessary, please call us for additional details. Please note that the dates are not guaranteed dates and Aqua Technology Group cannot be held liable if the date is not met. The information is provided for your planning purposes only. This data could change at any time due to details with the manufacturer or specifics of your order. You may cancel a back order at any time prior to shipping (with the exception of some special orders) by contacting us.

Purchase Orders

We offer accept Purchase Orders and offer NET terms upon credit approval. Apply for a NET Account now.

We do not require confirming Purchase Orders for orders, but if your company policy requires it, please make sure it is clearly labeled as a confirming purchase order. Please remember, only our terms and conditions will apply and will override any terms or conditions that your order may attempt to hold as superior. We reserve the right to not accept Purchase Orders in whole or terms and conditions of Purchase Orders that are not in agreement with our Terms and Conditions.

Processing of Orders

If you place an order online, and there are no credit or shipping issues, the order will be processed as soon as it is received into the order system. For faxed or mailed orders, our policy is to enter all orders the same business day they are received. Orders faxed and e-mailed after business hours, on weekends and on national and company holidays will be entered the next business day. Please note that new customer orders and international orders may require additional verification that could result in a delay in processing.

If your credit card is declined for the order amount, your established account goes over your limit, or a payment is past due, your order may be delayed. Please contact our Accounting department to resolve any issues.


Because we ship FOB origination within the U.S (order-dependent in Canada), the risk of loss transfers to you when we deliver the goods to the carrier. Insurance is available at your expense to insure against loss or unusual damage (currently limited for online orders). It is not automatically included in the shipping charges. Your Sales Representative can calculate the cost of insurance and provide this estimate at the time you place your order. If you choose to purchase insurance, the charges will be added to your order or invoice. Additional insurance is not available for LTL shipments since maximum liability under those companies easily covers the value of our products. Insurance option is not generally available online; this request must be called in.

Export Regulations

Aqua Technology Group ships/exports its products in accordance with U.S. law. Diversion by our customers or any third part contrary to U.S. law is prohibited. To obtain more information on countries and parties prohibited for export, please visit: http://www.bis.doc.gov/complianceandenforcement/liststocheck.htm

Product Availability

Our website used different terms to describe product availability.

  • ‘in stock’: These items will normally ship (or be in-transit to the customer) in 2 business days or less. These items are normally available to ship from the warehouses.
  • ‘available for order’: These items may take 4 or more business days to ship it to the customer. These items may be in the warehouses at the moment. If they are not in our warehouse, they are available to ship from the manufacturer’s warehouse or will arrive in the next few days.
  • ‘out of stock’: We are currently not accepting orders for this product. Please Contact Us to discuss other options.
  • ‘preorder’: We are taking orders for this product, but it’s not yet been released.

Additional Notes on Shipping and Delivery

Shipping and handling charges calculated in the shopping cart are based upon the shipping address you provide and include the shipping carrier’s cost and any handling costs or fees that we may incur in the course of processing your order. The shipping charges calculated in the shopping cart, displayed on our website or charged to you may not necessarily be the current carriers rates or discounted rates. Shipping prices displayed on our site or calculated in the shopping cart may be below or above the current published rate of the respective carrier and may or may not include fuel surcharges or charges to offset the climate impact of this shipment such as UPS carbon neutral.

The following are surcharges for specific situations:

  • Fuel surcharges may apply; these are charged by the carrier and are added to any shipping charges.
  • Extended delivery area surcharges.
  • Check carriers’ Terms and Conditions for other surcharges that may apply.

Standard shipments

  • Additional charge applies for deliveries to residential addresses.

Other notes/guidelines/restrictions on delivery times:

  • All shipments are subject to stock availability.
  • Delivery times are based on carrier policies. We cannot guarantee delivery times. Aqua Technology Group is not responsible for carrier delays due to weather, mechanical failures or other issues.
  • Due to shipper restrictions, we cannot ship to P.O. boxes.
  • All air services vary by zip code. Check delivery services for your area before ordering.
  • For International shipments and shipments to Canada, timely delivery cannot be guaranteed as the shipments can be delayed in customs.

Return Material Authorizations

A Return Material Authorization is required for all returns. Please call one of our Return Material Authorization (RMA) representatives for an RMA number before returning any products to us. The RMA representative may request return approval for your product by our Technical Services department or manufacturer before an RMA can be issued.

Please note that we cannot accept products that you purchased from one of our Value Added Resellers (VARs) or any other third party. Please contact the VAR from whom you purchased when seeking potential replacement, repair or credit.

A return authorization number does not guarantee a refund or replacement. If a refund is initially issued and the manufacturer of the product finds the problem to be due to “customer abuse” or any other factor, the credit will be reversed and you will be notified of such action. Aqua Technology Group will accept no responsibility nor issue credit for packages damaged in transit for any reason. It is your responsibility to assure that the product is properly packaged for shipment. Freight charges are your responsibility and we highly recommend that you insure the item, at your expense, for the amount of the potential credit that you are seeking.

Service Centers and Support Information

We offer service and support options throughout the United States and partner with other companies to provide support outside of the United States.

Contact Aqua Technology Group Technical Support Services:

Toll Free: (800) 513-8993

Phone: (513) 298-1183

Fax: (866) 439-9570

Call: (800) 513-8993

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